GQueues

Account Management

You can manage your GQueues account by going to the Account tab in Settings.

Subscriptions

Here you will see your current product (GQueues Lite, Free Trial, or GQueues) and the expiration date.

GQueues Lite - no expiration date, with option to subscribe or start a free trial.

GQueues Free Trial.

GQueues subscription with expiration date and button to renew.

If you purchased multiple subscriptions (for your family or team) all of the accounts will be displayed here.


Domain Subscriptions

Purchasing domain subscriptions is one way companies using Google Apps can get GQueues at a bulk discount rate.

With domain subscriptions you do not have to provide a list of email addresses upfront. As users from your domain start using GQueues they are automatically issued subscriptions until you have no spots remaining.

If an employee leaves your company you can cancel their subscription, which will free up that spot for another user.

This method greatly simplifies managing subscriptions and is ideal for organizations with lots of users. If you wish to explicitly assign licenses to people you can do so with Marketplace Subscriptions.


Marketplace Subscriptions

Purchasing GQueues subscriptions through the Google Apps Marketplace provides integrated billing and licensing within your Google Apps Admin Dashboard.

To manage your licenses click on GQueues in your Admin Dashboard.


You can assign subscriptions by clicking add next to a name in the left panel.

Remove a subscription from an account by clicking remove next to the name in the right panel. Note, that when you remove a subscription from a user their account will be reverted back to GQueues Lite and all features of the full version will be disabled for that user.

Be sure to click the Save user access settings button after you have made your changes.

When users on your domain go to the Account section in GQueues Settings they will see a message explaining their subscription is managed by the domain administrator.


Adding subscriptions

You can add more subscriptions to your domain by clicking Purchase more licenses in the GQueues panel of your Google Apps Admin Dashboard.

The bulk discounts are based on your total number of subscriptions. So if you currently have 10 subscriptions and you wish to purchase 15 more you will get these at the $10 rate offered for 25+ licenses.

Also any new subscriptions you add will be prorated so that all subscriptions are on the same annual billing cycle.


Account Cancellation

To cancel your GQueues account go to Settings, click on the Account tab, and click Cancel GQueues Account.

WARNING: This will delete all your GQueues data and it cannot be recovered after cancellation.

NOTE: Subscriptions are non-refundable, so if you cancel your account before your subscription expires you will NOT be issued a refund.

Confirm you want to proceed with the cancellation.

You will be logged out of GQueues and will be sent an email confirming the cancellation is complete.


Transfer Subscription

If you have purchased an individual subscription you can go to the Account tab of GQueues Settings to transfer it to a different account.

(Transferring subscriptions is handled differently for Domain Subscriptions and Marketplace Subscriptions).

Enter the email address and click Transfer Subscription.

NOTE: