How to Create a Shared Inbox in Gmail

When it comes to sharing emails with another person or a group, creating a shared inbox could be a straightforward option. This removes the need to manually forward messages or remember to CC others on replies. In this video, we'll show you how to essentially create a shared inbox for free in Gmail using Google Groups — avoiding the need to share passwords.

On the other hand, a shared inbox can also create additional chaos: it's not always clear among the people who have access to the inbox who is going to handle which incoming messages. This is where a tool like GQueues comes in handy.

GQueues is the #1 task management tool for teams on Google Workspace. It integrates deeply with native Google apps, including Gmail. With GQueues, you can attach emails to tasks directly from Gmail. You can then assign tasks to members of your team, add comments and deadlines, and mark them complete once finished, adding a layer of organization that's missing when you use a shared inbox on its own.